Welcome to the www.d-flector.com.au website. These are the terms and conditions (Terms) which govern your use of the www.d-flector.com.au website.
You will be deemed to have agreed to be bound by these Terms when you use, access or browse the Site, register your details with us, purchase products, subscribe to our newsletter or send us an email.
For the purposes of these Terms: “Content” includes all or part of any text, graphics, layout, logos, images and product details available on the Site from time to time; “including” and its derivations mean “including, without limitation”; “material” includes all or part of any text, graphics, layout, logos or product details.
We may change these Terms from time to time. Please check these Terms regularly as any changes are effective immediately upon posting to the Site. Your continued use of the Site after posting will be deemed acceptance of the changes. Changes do not apply to orders placed before they are posted.
D-Flector Stone Guards are manufactured by Maxwell & Higgs Pty Ltd. The Site is operated by Maxwell & Higgs Pty Ltd (“D-Flector”, “we” or “our”). We are a company registered in VIC, Australia with ABN 70 849 548 389. Our registered office address is 6/94-102 Keys Road, Moorabbin VIC 3189 Australia.
We only sell and ship products within Australia. We will not make deliveries outside of Australia.
You may purchase goods from us by completing an order online and making payment at checkout. You do not need to create an account. We collect only the details needed to process and deliver your order (name, delivery address, phone number and email address) and handle them in line with our Privacy Policy.
When you place your order online, we will issue you with a confirmation email and an order number. By placing an Order, you accept these terms and conditions.
We accept the payment methods shown at checkout. Payment is taken when you place your order.
Orders placed on a weekend or a public holiday will not be processed until the next business day. Business days are Monday through Friday, excluding VIC Public holidays.
We confirm your order by email once payment is received.
Payments are processed through Shopify’s secure, PCI-compliant checkout. We never see or store your full card number.
All prices are in Australian dollars (AU$) and include GST (currently 10%). All prices are correct at time of publication, however, we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.
Shipping within Australia is free on every order. Nothing is added at checkout — the price you see is the price you pay.
Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation. If we cannot supply a product ordered by you for any reason, we will inform you by email or phone. You may specify an alternative product, exclude the product from the order or cancel the order. If the content of your order changes we will refund part or all of your payment as required or accept a further payment from you if the order total increases.
When your order has been dispatched, we will email you to confirm shipment.
ALL ORDERS require a signature on delivery unless, in your judgment, it is safe to leave goods, in which case we will follow your delivery instructions. We recommend using a business address, or other delivery address which is attended during business hours.
If you ask us to leave goods without obtaining a signature on delivery this is done entirely at your own risk. Title to all products and risk of loss passes to you on delivery and we are not responsible for any loss once delivered to your instructions.
Your order is dispatched the same or next business day and sent with tracking at no extra cost; we email you the tracking number when it leaves us. Delivery time depends on your state and how remote the address is — your tracking link shows the carrier’s live estimate. If an order is lost in transit, we will replace it or refund it. See our Shipping Policy.
60-day money-back guarantee. If you change your mind, you may return your D-Flector stone guard within 60 days of delivery for a refund of the purchase price, provided it is in re-saleable condition — unused or trial-fitted only, complete with all hardware and in its original packaging. Contact us first on 1300 062 343 or sales@d-flector.com.au for a return authorisation and the return address. Return freight on a change-of-mind return is arranged and paid by you, and the goods remain your responsibility until they reach us; we recommend a tracked service. Refunds are made to your original payment method within 5 business days of the return arriving and being checked.
Faulty, damaged or incorrect items. If a product is faulty, is not of acceptable quality, does not match its description or is not what you ordered, contact us and we will replace it, repair it or refund it, and we will pay the return freight. We may assess the condition and age of returned goods, and may decline a return where the fault results from misuse, neglect, accident or modification.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Full details are in our Return and Refund Policy.
Every D-Flector stone guard is covered by a 3-year warranty against manufacturing defects and material failure under normal use, from the date of purchase, for the original purchaser. The warranty does not cover wear and tear, damage from accident, misuse, modification or incorrect fitting. To claim, email sales@d-flector.com.au or call 1300 062 343 with your order number and photos of the fault; we may ask you to return the product for assessment. If a defect is confirmed we will repair or replace the product, or refund the purchase price, at our choice. You pay the cost of sending us photos or returning the product for assessment; we pay the freight to return any product we repair or replace. The warranty is given by Maxwell & Higgs Pty Ltd, 6/94-102 Keys Road, Moorabbin VIC 3189 Australia, phone 1300 062 343, email sales@d-flector.com.au. This warranty is in addition to your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. The limits below apply only to the extent the law allows.
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.
Payments are taken through Shopify’s secure checkout, which authorises your payment in real time over an encrypted connection. We do not save your payment details or your card number.
Data moving between your browser and our website is encrypted with industry-standard TLS (SSL).
All materials contained in this website are the copyrighted property of D-Flector.
Unless otherwise specified, these materials are for your personal and non-commercial use, and you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from our website without written permission from D-Flector.com.au.
Subject to the Australian Consumer Law, we make no representations about the suitability of the information we provide in our website for any purpose. All information is provided “as is” without warranty of any kind. We hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. In no event shall D-Flector be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other action, arising out of or in connection with the use or performance of information provided in our website.
You assume all risks concerning the suitability and accuracy of the information within our website. The information provided in our website could include technical inaccuracies or typographical errors. D-Flector may make improvements and/or changes in the information and product(s) described herein at any time without notice.
The Site contains hypertext links to third party websites. We are not responsible for, nor do we endorse in any way such third party websites or their content. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk.
Our products are made for the vehicle and trailer types described on each product page and in our fitment guides. Beyond those descriptions, and subject to the Australian Consumer Law, we make no representation that a product is suitable for any other purpose or application. If you are unsure which model fits your trailer, use our fit finder or call us on 1300 062 343 before you order.
In no event shall D-Flector be liable for any damages whatsoever resulting from the incorrect or inappropriate use of products supplied, whether in an action of contract, negligence or other action, arising out of or in connection with the use or performance of products sold in our website.
If you are in any doubt as to the proper usage of a product purchased from D-Flector, you should consult an appropriate professional for advice.
