Shipping policy
Free shipping, Australia-wide
Every order ships free, to every state and territory. Nothing is added at checkout — the price you see is the price you pay.
We ship within Australia only and do not deliver outside Australia.
Dispatch
We manufacture in Moorabbin, Victoria, and we hold stock. Your order is dispatched the same or next business day.
Delivery and tracking
Every Australian order is sent with tracking at no extra cost, and we email you the tracking number as soon as your order leaves us.
Delivery time depends on your state and how remote the delivery address is — your tracking link shows the carrier’s live estimate. We ship with TFM Express (1300 113 822) and, for Victorian deliveries, Civic Transport (13 11 27). Carriers set their own delivery times, and these can change without notice, particularly in peak periods.
If your order does not arrive
Call us on 1300 062 343 or email sales@d-flector.com.au and we will chase the carrier for you. If an order is lost in transit, we will replace it or refund it.
Please make sure your delivery address is correct and complete when you order. If a parcel is sent to an address that was entered incorrectly on the order, we may not be able to recover it.
Returns
D-Flector stone guards are covered by a 60-day money-back guarantee. See our Return and refund policy.

