If you change your mind, you can return your D-Flector stone guard within 60 days of delivery for a refund of the purchase price.
To arrange a change-of-mind return:
Return freight on a change-of-mind return is arranged and paid by you. We recommend a tracked service, as the goods remain your responsibility until they reach us.
Refunds are issued to your original payment method within 5 business days of the return arriving and being checked. Gift cards are not redeemable for cash.
This is separate from, and in addition to, the guarantee above.
If a product is faulty, is not of acceptable quality, does not match its description, or is not the item you ordered, contact us and we will replace it, repair it or refund it — and we pay the return freight.
Your rights under the Australian Consumer Law are not limited by anything in this policy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
We may assess the condition and age of returned goods before providing a refund, replacement or repair, and we may decline a return where the fault is the result of misuse, neglect, accident or modification.
D-Flector Stone Guards
6/94-102 Keys Road, Moorabbin VIC 3189
Please contact us for a return authorisation before sending anything back, so we can track your return and refund it promptly.
